To our dear clients and friends,
As you are aware we all need to be reducing social contact as much as possible.
As we prepare for further lock-downs, veterinary services have been deemed as “essential” for our society and we will try to remain open and offer service for as long. With this privilege comes enormous responsibility, both to and from you, our clients, and especially to my amazing team of vets and nurses.
From Monday 30th of March:
Our staff will be split into 2 teams with only half working at a time at a reduced capacity, so that if any team member ends up positive to Coronavirus, the other team can continue to provide service to our community.
We expect to REMAIN OPEN during our normal hours for the following services:
*Emergencies – phone first *Itchy, unwell, eye problems, vomiting, diarrhoea cases, cuts and injuries, lameness, etc – make an appointment or phone *If you already have an appointment, assume it will proceed unless we phone you. *PUPPY or KITTEN in its first series of VACCINATIONS. *MEDICINES, parasite control products, prescription diets and other retail – however you must phone first. *Of course we will do everything we can to facilitate EUTHANASIA when required. Unfortunately, only ONE client can come into the room with the pet – we know this may be excruciating and upsetting. House-call euthanasias are unlikely to be permitted – please phone to discuss.
We are NOT OPEN for:
*Anal gland expression( unless causing problems) *Routine toenail trims( unless growing into foot pads!) *Routine adult dog, cat and rabbit VACCINATIONS. We have suspended our reminders for these services. Adult animals kept close to home will have enough residual immunity from previous annual vaccinations but hopefully can be boosted soon when we normalise services. We can still vaccinate if you are in for another health issue IF it is appropriate.
So, if you do need to come to us, please accept the following:
*ONE person per visit (Disabled persons with a carer excepted, infant strapped to mother excepted). *NO children under 18. *ALL DOGS on a leash at all times. ALL CATS and RABBITS in a secure cat carrier.
If you or any of your in-contact persons is unwell, PLEASE advise us in advance. We can wear protective clothing, do a consultation outdoors, etc. Do NOT enter the building if you or someone in your family is coughing or unwell. DO NOT bring them with you. Please advise the staff and then also advise the consulting vet as you are greeted.
Most consultations will be done away from you, with a nurse holding your pet. The veterinarian will speak to you before and after. If you do need to hold your pet for the examination, please try to not lean-in, etc. We might need you to hold your pet, but this will be an exception (eg for very anxious animals). Please accept the decision and direction of the staff.
Please arrive on time. If you are too late, we may have to re-schedule your visit.
When you arrive, please wait outside in your vehicle.
A concierge will greet you at your vehicle and give you further instruction . If you think we haven’t noticed, please phone or ring the new door bell on the front door. Please do not approach the desk.
For appointments, please be very clear about what you need so we can allocate the correct amount of time. If you ask for extra services after you arrive, we will probably decline your request. We’re very happy to help and to take as long as required, but we need to know in advance how long to allocate to you.
For medication repeats, food purchases, etc, please phone ahead and tell us what you need so we can prepare it. We will then phone you back and get you to pay over the phone if possible so that your contact time here is minimal.
If you need to discuss a case, please phone and request a call back.
Please DO NOT ask to use our toilet. It is not available to members of the public. We will no longer be accepting cash during this period so please bring cards for payment and no accounts will be given.
I really thank you all in anticipation for cooperating, and remember, we’re here if you need us, but not for things that can safely be postponed. Stay well and stay separate and we’ll hopefully all be OK.
Warm regards and best wishes,
Dr Andrew Ottley