Important COVID-19 Information
To our dear clients and friends,
As you are aware we all need to be reducing social contact as much as possible.
During the current crisis, veterinary services have been deemed as “essential” for our society and so we will continue to operate and service our community. With this privilege comes enormous responsibility, both to and from you, our clients, and especially to our amazing team of vets and nurses.
To abide by restrictions and try to keep out clients and team safe, we ask that you please follow a few rules when you come for your visit.
Please arrive on time for your appointment. If you are too late, we may have to re-schedule your visit.
Please bring your dogs on leads and your cats and small pets in a carry cage.
When you arrive, please wait outside in your vehicle. A concierge will greet you at your vehicle and give you further instruction . If you think we haven’t noticed, please phone or ring the door bell on the front door. Please do not approach the desk.
When making appointments, please be very clear about what you need so we can allocate the correct amount of time. If you ask for extra services after you arrive, we may decline your request. We’re very happy to help and to take as long as required, but we need to know in advance how long to allocate to you.
For medication repeats, food purchases, etc, please phone ahead and tell us what you need so we can prepare it. We will then phone you back and get you to pay over the phone if possible so that your contact time here is minimal.
If you need to discuss a case, please phone and request a call back.
Please DO NOT ask to use our toilet. It is not available to members of the public.
We will no longer be accepting cash during this period so please bring cards for payment and no accounts will be given.
Most consultations will be done away from you, with a nurse holding your pet while you wait outside or in your car. The veterinarian will speak to you before and after. We might need you to hold your pet, but this will be an exception (eg for very anxious animals). If you do need to hold your pet for the examination, please try to maintain social distancing when possible. Please accept the decision and direction of the staff.
If you or any of your in-contact persons is unwell, or if you have recently traveled to a COVID-19 hotspot, PLEASE advise us in advance. We can wear protective clothing, do a consultation outdoors, etc. Do NOT enter the building if you or someone in your family is coughing or unwell. DO NOT bring them with you. Please advise the staff and then also advise the consulting vet as you are greeted.
If you have any relatives such as elderly parents or otherwise who are unlikely to see updates on our website or Facebook, it would be greatly appreciated if you could pass this information on to them.
I really thank you all in anticipation for cooperating. Stay well and stay separate and we’ll hopefully all be OK.
Warm regards and best wishes,
Dr Andrew Ottley & The Ulladulla Vet Team